Service Agreement

1. Services

DreamWalk ("Provider") produces cinematic property video content from photography and other media supplied by the client ("Client"). Services are performed according to the package purchased by the Client.

Provider does not perform on-site photography or videography as part of these packages.

2. Client Media and Authorization

Client represents and warrants that Client owns, or holds all necessary rights and permissions to use, all photographs, logos, and other media submitted to Provider, and that submission and processing of that media does not infringe any third-party rights.

Client retains ownership of all original media submitted. Provider receives a limited license to process, edit, and adapt the submitted media solely for the purpose of producing the video services purchased by Client.

Provider does not sell, license, or reuse Client media for unrelated purposes.

3. AI-Assisted Production

Provider may use AI-assisted tools to generate camera movement, transitions, pacing, and related cinematic effects.

Provider makes reasonable efforts to keep the depicted property accurate to the submitted photography and does not intentionally add, remove, or materially alter major property features.

Client is responsible for reviewing the delivered video for accuracy prior to publication and for compliance with MLS, brokerage, platform, and advertising requirements.

4. Payment

A deposit of 20% of the applicable package price is required before production begins. The remaining 80% is due before delivery of the final unwatermarked video.

A watermarked preview may be provided for approval before final payment.

Monthly plans are billed monthly in advance for the duration of the agreed term. Monthly plan terms are three (3) months unless otherwise agreed in writing.

5. Delivery

Standard delivery is 2–3 business days after all required media and information are received. Package-specific turnaround times apply where stated.

Videos included in multi-property packages or monthly plans may be delivered individually as each property's media is received and produced.

Delivery timelines begin only after complete, usable media and required branding information are provided.

6. Revisions

Each package includes the number of revisions stated for that package. Current packages include one (1) revision per video.

Revision requests should be submitted in a single consolidated set. Additional revisions or scope changes may require an additional fee quoted before work proceeds.

7. Credits, Rollover, and Expiration

Multi-video packs expire as stated for each pack: 60 days for the 5-video pack and 90 days for the 10-video pack, measured from purchase.

Unused monthly plan credits may roll over for up to one (1) month. Credits have no cash value and are not refundable or transferable unless required by law.

8. Use of Final Video

Upon receipt of full payment, Client receives the right to use the finished video for Client's own marketing, including websites, social media, property listings, and digital advertising.

Client is solely responsible for complying with MLS rules, brokerage policies, platform rules, advertising regulations, and applicable law when publishing the video.

Provider makes no representation or guarantee regarding leads, sales, listing performance, or buyer engagement resulting from the video.

9. Portfolio Use

Provider will publicly display a Client's finished video in its portfolio, website, social media, or advertising only where Client has authorized such use in writing.

Client may withdraw portfolio authorization on written notice, and Provider will remove the material from Provider-controlled channels within a reasonable period.

10. Refunds and Cancellation

Deposits are generally non-refundable once production begins. Refunds may apply where Provider is unable to deliver the purchased services or in other specific circumstances described in this agreement or required by law.

Monthly plans may be cancelled effective at the end of the agreed term with written notice. Cancellation during an active term does not relieve Client of amounts due for the remainder of the term unless otherwise agreed in writing.

11. Confidentiality and Data

Provider handles Client media and contact information for the purpose of providing services and retains it only as long as reasonably needed for production, support, and record-keeping obligations.

12. Limitation of Liability

To the maximum extent permitted by law, Provider's total liability arising out of or relating to the services is limited to the amounts paid by Client for the specific services giving rise to the claim.

Provider is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost business opportunities.

13. Entire Agreement

This agreement, together with the package details purchased by Client, constitutes the entire agreement between the parties regarding the services. Any plain-language summary published on this website is provided for convenience only, and this agreement controls in the event of any difference.